FAQ

When will I receive my tracking number?

- It usually takes about 24 hours. You will receive your order number and order confirmation immediately after you complete the order.

What should I do if I have not received an order confirmation?

- Contact us, and we will check whether you have been charged or not. We will guide you on the next steps.

Can I call you or chat with you?

- Our market has different time zones, but if you want to be called, write it in the message field, and one of our colleagues will get back to you as soon as possible. We are located and registered in Stockholm and try to provide 24/7 support and answers to text messages and emails, however.

What is the typical delivery time for your products?

- Usually the average delivery time is around 15 days (for 80% of our deliveries).

I can't see or "TRACK" the order, what should I do?

- If your order is complete and has gone through, you should have received a confirmation. Send us your order number and email address and we will track it for you to confirm that everything is in order and that your products are on their way.