Delivery time

We strive to offer you fast and reliable deliveries. Our normal delivery time is usually 12-20 days from the time the order is placed. We understand the importance of getting your products quickly and do our best to ensure they reach you as soon as possible.

Tracking number

A tracking number is generated for each order and sent to you immediately. You will usually receive your tracking number within 24 hours of placing your order. This number enables easy monitoring of your delivery, so you can always be informed of the whereabouts of your products during transport.

Open purchase 14 days

We offer a generous open purchase of 14 days from the time you receive your products. If for any reason you are not completely satisfied with your purchase, please contact us within this period to arrange a return or exchange.

Complaints and Deviations

In case of complaints or if you discover any deviations in your delivery, please contact us as soon as possible, but no later than within 14 days from the date of receipt. We are here to help you and solve any problems in the best possible way.

Contact Customer Service

In case of return, complaint or if you need guidance before your purchase, do not hesitate to contact our customer service. We are here to ensure that your shopping experience is as smooth and satisfying as possible.

Thank you for choosing us as your shopping destination!

XoticCare